Privacy Policy

1. Privacy Policy

Effective Date: July 16, 2024

At Bespoke AI Solutions Inc. ("we," "our," or "us"), protecting your privacy is fundamental to our mission. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) in British Columbia.

1.1. Information We Collect

We may collect personal information, including:

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Usage Data: Information regarding your interactions with our services, including your use of our website and communications, such as SMS.
• Technical Data: IP address, browser type, and other analytics.

1.2. How We Use Your Information

We use your information to:

• Provide Services: Process transactions, communicate with you via SMS, and send relevant updates.
• Improve Services: Analyse user interactions and improve website functionality.
• Legal and Compliance: Meet legal obligations under PIPEDA and PIPA, or other applicable regulations.

1.3. Information Sharing

We do not share or sell your personal information. However, we may disclose it to:

• Service Providers: Third-party providers assisting with SMS services, hosting, and customer service (all bound by confidentiality agreements).
• Legal Authorities: When required by law, in response to legal requests or processes.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

1.4. Your Privacy Rights

You have the right to:

• Access your personal information.
• Correct any inaccuracies in your personal data.
• Opt Out of marketing communications, including SMS, at any time.
• Withdraw Consent for data processing.

1.5. Data Security

We implement:

• Encryption: Secure data encryption for data at rest and in transit.
• Access Control: Restricted access to your data by authorised personnel only.

1.6. Cookies

We use cookies to enhance your experience on our website. By continuing to use our site, you consent to our use of cookies. You may control cookie settings via your browser, but some features may not function properly if cookies are disabled.

1.7. Data Retention

We retain your personal data as long as needed to provide our services or as required by law. Upon request, we will delete your personal information from our records.

1.8. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Bespoke AI Solutions Inc, from 778-802-1771 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies but typically ranges from monthly to yearly depending on account activity and notifications. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 778-802-1771 or hello@bespokeais.ai. Mobile opt-in information is never shared with third parties. We commit not to transfer consumer data to any external organizations under any circumstances, including with consent.

1.9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant changes may be communicated directly to you.

2. Contact Information

If you have any questions or concerns about our Privacy Policy, Terms of Service, or Cookie Policy, please contact us at:

• Email: privacy@bespokeais.ai
• Phone: 778-802-1771

3. Updates and Modifications

We reserve the right to update these terms and policies as necessary. Any updates will be posted on this page, and significant changes may be communicated directly to you via email.