Frequently Asked Questions

We're a strategic AI and IT partner for mid-market businesses. We provide technology leadership (fractional CTO and Head of AI), roadmapping, systems integration, custom automation and development, and team training. We cover the full spectrum from strategy to delivery — so you get one partner, not five vendors.

Mid-market businesses across public and private sector — typically 20-500 employees — who know they need to modernise but aren't sure where to start or have been burned before. We've worked across 6 industries including law enforcement, education, retail, professional services, and technology.

Most consultancies hand you a deck and wish you luck. We build, integrate, and train — then stick around to make sure it works. Our founders bring 39+ years of combined leadership experience across corporate banking, law enforcement, and digital transformation, and we're accountable for outcomes, not just recommendations.

Yes. We work with clients globally using modern collaboration tools, and can arrange on-site visits for certain engagements.

We embed as part of your leadership team on a part-time, ongoing basis — typically 1-3 days per week. We attend leadership meetings, make architecture decisions, evaluate vendors, structure your technical team, and provide board-ready reporting. It's real leadership, not just advice.

We start with a discovery process that maps your current workflows and quantifies the time and cost of manual work. We then prioritise by ROI and implementation complexity — starting with the quick wins that deliver measurable value in weeks, not months.

Almost never. Our integration work is specifically designed to connect what you already have. We modernise and extend existing systems rather than ripping and replacing them — protecting your investment while unlocking new capability.

Yes. Many engagements start with a focused proof-of-concept that demonstrates value with minimal investment. Pilots typically run 4-6 weeks and focus on a specific use case. About 90% of our pilots lead to expanded engagements.

Yes. We run a six-course catalogue from AI Foundations (one day, all staff) through applied workflows, tool evaluation, AI policy and decision rights, the Adoption Lab and an executive programme — plus tool-specific tracks for Microsoft 365 Copilot, Claude, Claude Code, ChatGPT and our own AI WorkPlace platform. Every course is built on your real work, and adoption is measured at 30 and 90 days. Browse the catalogue and build a programme at bespokeais.ai/training.

It depends on scope. A technology roadmap takes 2-4 weeks. A workflow automation can be live in 4-8 weeks. Custom AI platforms typically take 8-12 weeks. Strategic leadership engagements are ongoing. We'll give you a clear timeline during the discovery call.

We minimise disruption. Most projects need 2-4 hours per week from key stakeholders during discovery and design. During build phases, we handle the work and check in weekly. For fractional leadership, we integrate into your existing meeting cadence.

That's exactly what the discovery call is for. Most clients come to us knowing something needs to change but not sure where to start. We'll listen, ask the right questions, and recommend a starting point — often a focused roadmap that gives you clarity before committing to a larger engagement.

We build in regular checkpoints to review progress and adjust course. If requirements change significantly, we'll assess the impact on timeline and budget, present options, and agree on next steps together. No surprises.

Across our engagements we consistently deliver 3-10x ROI. For automation specifically, most projects pay for themselves within 3 months through time savings and error reduction. We help you model expected ROI during the discovery process.

Engagements start at around $1,500 and run to $50,000 or more, depending entirely on scope. A focused automation or a discovery and roadmap piece sits at the lower end; a full platform build, a systems integration programme, or an ongoing fractional leadership retainer sits at the upper end. We scope the work during discovery and put a fixed price in a statement of work before anything begins — no hourly surprises, no change-order games. Most automation projects also pay for themselves within about three months, so the useful question is usually return rather than cost.

We establish clear, measurable KPIs at the project outset — time saved, error reduction, cost per process, adoption rates. We provide regular reporting so you always have visibility into the value being delivered.

Security is foundational to everything we build. We implement enterprise-grade encryption, host on secure Canadian servers (or your preferred location), and comply with PIPEDA and GDPR where applicable. We can sign custom NDAs and work within your existing security frameworks. You always retain full ownership of your data.

Yes. We design solutions to meet relevant compliance requirements and work with your compliance team to ensure all implementations meet your specific regulatory needs. We've built FOIPPA-compliant systems for law enforcement and can adapt to your industry's requirements.

Yes. Bespoke AI Solutions Inc. is fully incorporated at both federal and provincial levels, adhering to all relevant industry regulations.